Call Management and London 2012 Call Centre Expo
Pat Keogh and Nuala Meaney, Call Management’s Managing Director and Financial Director, attended the London 2012 Call Centre & Customer Management Expo in September 2012. This Expo is amongst the...
View ArticleCall Management a Contact Centre environmental friendly
Call Management believes that we have a responsibility to care for and protect the environment in which we operate. As part of our efforts we review yearly our environmental policy. Call Management...
View ArticleCall Management and Barnardos’ Dress funny campaign
Call Management believes in the importance of being part of and contributing to society in general and we take seriously our social responsibility. We make an active contribution to various charities...
View ArticleCall centres, Contact centres, Service centres or Sales centres
Call them what you will but call on them you will! With transformations seen in communications over recent years the once known Call centre has been rechristened within the industry as the now known...
View ArticleThis year is our year: Call Management in CCMA Awards 2012
Call Management has been nominated for the “best small or growing contact centre award” 2012 by the Contact Centre Management Association (CCMA). The CCMA are the leading industry association for the...
View ArticleCall Management and the INBusiness INCork Showcase on November 14th
The INBusiness INCork Showcase will take place in the City Hall Cork on November 14th to mark Global Entrepreneurship Week for the region. Call Management and our partners Busy Lizzie will have a stand...
View Article10+1 Tips to consider when setting up your own Business (Start-up Tips)
Call Management supported the maiden InBusiness InCork Expo at the City Hall on the 14th November. The aim of the Expo was to provide advice and support to start-ups and SME. Here are our “Tips to...
View ArticleContact Centre in Ireland: A growing industry
The Contact Centre Management Association in Ireland (CCMA) recently carried out a study on “The prospects for Ireland’s contact centre, business processing, outsourcing & shared services...
View ArticleChristmas, Call Management and Penny Dinners
The Christmas Spirit has already begun here at Call Management. We have decorated our office, and begun to plan our Christmas party. In our office, Christmas means much more to our team. It is the...
View ArticleCall Management Annual Awards 2011/2012
Call Management have had a very good year and to reward our staff for the effort they have made in 2012, we have decided to create our own internal awards. The aim is to recognise and reward excellence...
View ArticleAnd the winner is… Call Management Awards Ceremony
On Thursday 13th of December we had our Call Management Awards Ceremony. “This was the first time we have held awards and we were delighted with the reaction and above all the nomination comments...
View ArticleHow best to deal with the additional Business during and after Christmas?
The Christmas season is a very busy time of year for most companies in Ireland. Ireland will remain the highest spenders in Europe in the run-up to Christmas despite cutting back for the third year in...
View ArticleWhat happened in 2012 in Call Management?
A fab 2012 in our contact centre! Thanks everyone for making it possible!! CCMA Awards, Call Management Awards, Karaoke night, BQQ, Alzheimer’s Tea Day, Penny Dinners, Barnardos dress up for money,...
View ArticleSister! Welcome to the Family – Arema Connect Launch
We approached the Enterprise Ireland (EI) over 12 months ago with the idea of setting up a separate entity to cater for our UK Clients. We chose the name Arema Connect and we began the long process of...
View ArticleNew law limits call center waiting time in Israel. Will that extend to...
This week a new law has arrived to the international contact centre arena. Israel has proposed to create a law in order to regulate one of the most important of the Key performance indicators: Waiting...
View ArticleHard sales vs. Soft sales
Lately we have been receiving enquiries in relation to sales campaigns. Due the current economic climate, companies are trying to increase its sales and “hard selling” techniques are growing in...
View ArticleDiscover how to win new clients improving your buyer processes
Buyers typically desire different contact information at different times during the buying cycle. Examples of types of buyers and preferred contact points include: “Interested”: This type of buyer...
View ArticlePublic Relations and Contact Centres
In a study commissioned by the Public Relations Consultants Association, 84% of Public Relations leaders say they are forced to working with stagnant or shrinking budgets as consumer confidence drops....
View ArticleMarket Research Feasibility Study Why Do Them?
There are umpteen reasons to commission a feasibility study when examining the viability of starting up a new business or launching a new product onto market. We practice what we preach and carried out...
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